Bath Deluxe s.r.o. [with its registered office in Výtvarnická 1390, 156 00, Praha 5 – Zbraslav, Czech Republic, company number 24659584] (“us”, “we”, or “our”) designs, manufactures and sells bathroom furnitures, provides spare parts and operates websites www.bathdeluxe.com and www.camargue.spacedesigner3d.com („our websites“). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from our customers, suplliers, providers and users of our websites. Since we are based in the European Union, we process your Personal Information in compliance with applicable European data protection laws and other statutory provisions.
Information Collection And Use
While buying our products, contacting us through customer service functions (e.g. making a complaint, asking for a spare parts), doing bussiness with us or using our websites, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you.
If you are visiting or communicating with us through our social media accounts (i.e. third party platforms) such as Facebook, we may receive information on your profile and your interactions on such platform from the third party platform provider.
Personally identifiable information is information that directly or indirectly identifies you as an individual, indirectly meaning when combined with other information, Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
We use your Personal Information for communication with you, fulfillment of obligations under the contract (e.g. delivering orders) and for providing the services of camargue.spacedesigner3d.com.
We may also use your Personal Information (in the context of our existing customer relationship) for the purposes of our legitimate interests to contact you with newsletters, marketing or promotional materials and other information via email relating to similar products or services that you have previously been interested in or you have bought. You may, however, object to such use at the time of collection and each time a message is sent. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.
Sharing of Personal Information
We do not share, sell, transfer or otherwise disseminate your Personal Information to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our warehouses, logistics companies, contractors or partners for developing, maintaining and hosting our databases and applications.
We will disclose your Personal Information only for the purposes and to those third parties, as described below:
- External service providers
We commission other companies and individuals to perform certain tasks contributing to our services on our behalf within the framework of data processing agreements and share with or make accessible such data to external service providers to the extent required for the respective purpose. This data may not be used by them for any other purposes, in particular not for their own or third party purposes. Our external service providers are contractually bound to respect the confidentiality of your Personal Information.
We use following providers:
Logistics companies for shiping goods and communication about the delivery as (but not limited to): TNT Express N.V., with its registered office in Taurusavenue 111, 2132 LS, Hoofddorp, P.O. Box 13000, 1100 KG Amsterdam, the Netherlands; DHL International GmbH, with its registered office in Charles de Gaulle Strasse 20, 53113 Bonn, Nordrhein-Westfalen, Germany; PostNord Sverige AB, with its registered office in 105 00 Stockholm, Sweden; DACHSER SE, with its registered office in Thomas Dachser Strasse 2, 87439 Kempten, Germany; General Logistics Systems Czech Republic s.r.o., with its registered office in Průmyslová 5619/1, 586 01 Jihlava, Czech Republic, company number 26087961, and Česká pošta, s.p., with its registered office in Politických vězňů 909/4, 225 99 Praha 1, Czech Republic, company number 47114983.
Scan Global Logistics A/S, with its registered office in Kirstinehøj 7, DK-2770 Kastrup, Denmark for storing goods and shipping goods from their warehouses.
IT companies for maintaining and hosting our Electronic Data Interface (EDI), software program (Smart4web) and service portal for processing of orders and claims and therefore keeping contact details of our customers: M2000, spol. s r.o., with its registered office in V Zahrádkách 1536/8, 288 00 Nymburk, Czech Republic, company number 46357891 (Smart4web), CCV, s.r.o., with its registered office in Kopečná 10, 602 00, Brno, Czech Republic, company number 46963740 (EDI) and LandIT A/S, with its registered office in Niels Pedersens Allé 2, DK-8830 Tjele, Denmark (service portal).
AXIOM PROVIS Int., s.r.o. with its registered office in Pod Vrškem 5360, 760 01 Zlín, Czech Republic, company number 44005351, for hosting and maintaining Microsoft Dynamics NAV which we use to process and keep contact details to both our supliers and customers.
ASYNTH SARL, with its registered office at 93 Rue de la Villette, 69003 Lyon, France, company number 512 162 926, for developing and maintaining the software Space Designer 3D, an online architectural space planning, visualization, and communication application, user and project data hosting and backups,
The Rocket Science Group, LLC, with ist registered office at 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA, for creating email marketing and promotional campaigns, messages and newsletters in MailChimp, a marketing automation service.
We declare the right to change our providers within the above described scope of services.
- Public bodies
We will only disclose your Personal Information to public bodies where this is required by law. We will for example respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.
- Legal obligations and legal defence
We may be required to use and retain Personal Information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime, loss prevention, fraud or any other abuse of our services and IT systems. We may also use your Personal Information to meet our internal and external audit requirements, information security purposes, or to protect or enforce our rights, privacy, safety, or property, or those of other persons.
International transfers of Personal Information
Any transfers of Personal Information into countries other than those for whom an adequacy decision regarding the level of data protection was made by the European Commission, as listed on http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm,
occur on the basis of contractual agreements using standard contractual clauses adopted by the European Commission or other appropriate safeguards in accordance with the applicable law.
Our Marketing partner, The Rocket Science Group, LLC, based in Atlanta, GA, USA, has participated in and certified its compliance with the EU-US Privacy Shield Framework (www.privacyshield.gov/welcome).
They are committed to subjecting all Personal Information received from European Union (EU) member countries, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles.
Processing of Personal Information of childern
We do not collect or process Personal Information of children under 16 years.If we become aware that Personal Information from a child were inadvertently collected, we will delete such data without undue delay.
Processing of sensitive data
We will not collect or process any special categories of Personal Information (“sensitive data”). Sensitive data refer to Personal Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, health or a natural person’s sex life or sexual orientation.
Retention of your Personal Information
In general, we will delete the Personal Information we collected from you after the warranty period (ordering goods or spare parts) or after 10 years after they were originally collected (camargue.spacedesigner3d.com). However, we may be required to store your Personal Information for a longer period due to statutory provisions.
Like many site operators, at www.bathdeluxe.com and camargue.spacedesigner3d.com, we collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many websites, at www.bathdeluxe.com and camargue.spacedesigner3d.com we use “cookies” to enhance the users’ experience, improve the website’s performance, user friendliness and security and collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our websites.
Links To Other Sites
Bath Deluxe s.r.o. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.
The security of your Personal Information is important to us. We apply an appropriate level of security and have therefore implemented reasonable physical, technical, organisational, and administrative procedures to safeguard Personal Information we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Information transmitted, stored or otherwise processed.
Please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In the event of a data breach containing Personal Information, Bath Deluxe s.r.o. will follow all applicable data breach notification laws, inform authorities and/ or where applicable customers and take other steps to remediate possible consequences.
Your legal rights
The following list contains information on your legal rights which arise from applicable data protection laws:
Right to access and information about personal data processing:
You may ask us which Personal Information we hold about you, what they are being used for, where we collected them, if not from you directly, and to whom they have been disclosed, if applicable. You may also obtain the information about the planned date of data erasure and explanation of your rights.
You have the right to receive from us one copy, free of charge, of Personal Information we hold about you. We reserve the right to charge a reasonable fee for each further copy you may request.
Right to rectification:
You may obtain from us rectification of Personal Information concerning you. We make reasonable efforts to keep Personal Information in our possession or control which are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. However, you have the right to request that we remove incompatibilities and errors regarding your Personal Information and demand them to be supplemented or updated – if they turn out to be incomplete or out-of-date.
Right to restriction:
You may obtain from us restriction of processing of your Personal Information, if
- you contest the accuracy of your Personal Information for the period we need to verify the accuracy,
- the processing is unlawful and you request the restriction of processing rather than erasure of your Personal Information,
- we do no longer need your Personal Information but you require them for the establishment, exercise or defense of legal claims, or
- you object to the processing while we verify whether our legitimate grounds override yours.
Right to withdraw consent:
Where the processing of Personal Information is based on your consent you may withdraw this consent at any moment (f.e. by following the procedures described in the respective consent form or via email email@example.com). We ensure that consent can be withdrawn by the same means as it was given.
Please note that the withdrawal of your consent will not affect the lawfulness of the processing carried out prior to the revocation of your consent).
Right to erasure:
You may obtain from us erasure of your Personal Information, where
- your Personal Information are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you have a right to object further processing of your Personal Information (see below) and execute this right object to the processing;
- the processing is based on your consent, you withdraw your consent and there is no other legal ground for the processing;
- your Personal Information have been unlawfully processed;
unless the processing is necessary
- for compliance with a legal obligation which requires processing from us;
- in particular for statutory data retention requirements;
- for the establishment, exercise or defence of legal claims.
Right to portability:
At your request, we will transfer your Personal Information to another controller, where technical feasible, provided that the processing is based on your consent or necessary for the performance of a contract.
Right to object:
You may object – at any time – to the processing of your Personal Information due to your particular situation provided that the processing is not based on your consent but on our legitimate interests or those of a third party. In this event, we shall no longer process your Personal Information, unless we can demonstrate compelling legitimate grounds and an overriding interest for the processing or for the establishment, exercise or defense of legal claims. If you object to the processing, please specify whether you wish the erasure of your Personal Information or the restriction of its processing by us.
Right to lodge a complaint:
If you believe that we are processing your personal data in violation of the provisions of the GDPR or other applicable privacy laws regulating personal data protection, you have the right to lodge a complaint to the the data protection supervisory authority in the country you live in, work or where the alleged infringement occurred
- Time period: We will try to fulfill your request within 30 days. However, the period may be extended due to specific reasons relating to the specific legal right or the complexity of your request. In such cases, we will inform you about the prolonging this time period and about the reasons for such an extension.
- Restriction of access:In certain situations we may not be able to give you access to all or some of your Personal Information due to statutory provisions. If we deny your request for access, we will inform you about the reason for the refusal.
- No identification: In some cases, we may not be able to look up your Personal Information due to the identifiers you provide in your request. In such cases, where we cannot identify you as a data subject, we are not able to comply with your request to execute your legal rights as described in this section, unless you provide additional information enabling your identification.
- Exercise your legal rights: In order to exercise your legal rights, please contact us at email firstname.lastname@example.org.